How long will it take for my deposit to show up in my child’s account?
The cut-off time for online payments is midnight (EST) each night. Payment made before midnight (EST), will post to the student Deposit Funds the same night and be available to the student in the morning. Payments made after midnight (EST), will not post until the following night. There are occasions when payments do not post to the local school overnight. This could be caused by equipment problems at the school, internet outage in a certain part of the country or a problem on one of our servers. The technical staff at myschoolaccount.com closely monitors the network traffic between our system and your local school. Any time there is a problem, we try to have it resolved within 24 hours so there is a minimal delay in posting the payments.
Who should I contact if I have questions about a recent payment or purchase?
MySchoolAccount.com is a portal for you to view payments, purchases, and transactions. All questions concerning online transactions should be directed to your school districts’ food service department. However, a deposit history report is available should the inquiry be related to deposit information details
Can I make payments to multiple children’s accounts with one payment?
Yes. You will need to enter a specific payment amount for each child.
How do I find out what my child has been buying for lunch?
Once logged into the site, click the “Manage Students” button or menu bar option. When this section is displayed, click the “VIEW HISTORY” link next to the account that you’d like to examine.
Can I receive an email when my child’s account balance is low?
Yes. You can establish an account balance notification threshold for each child. Once the account balance falls below the established amount, myschoolaccount.com will automatically send you an email notice.
Where do I get my students’ ID number?
A Student ID number can be located on your daughter’s portal.
I forgot my password. How can I get my password?
Click the Forgot Password? Link in the myschoolaccount.com login page. Enter the e-mail address you used when you created your myschoolaccount.com account and click Retrieve Password. Your password will be e-mailed to you.
Why am I being told that I’m using an ‘iframe’ and the login is disabled?
A 3rd party toolbar such as yahoo, google, ask.com, etc. will often utilize an ‘iframe.’ We ONLY allow secure communication of parent and student data to and from the website. For this reason, all browser toolbars such as these (and including others) should be disabled prior to logging into MySchoolAccount.
What happens to the money in my child’s account at the end of the school year?
The balances will automatically rollover to the next school year. If however, your student is graduating or changing schools, your school will provide a refund. You may want to contact them directly to inquire about how they handle the refund process. In addition, if your student will be continuing next year, but you’d still like a refund, you will need to check with your school to inquire about their policies.