How long will it take for my deposit to show up in my child’s account?
Online payments made before midnight (EST), will post to the student Deposit Funds and be available to the student in the morning. Payments made after midnight (EST), will not post until the following night. The technical staff at MySchoolAccount.com closely monitors the network traffic between our system and the school and they try to resolve problems within 24 hours so there is a minimal delay in posting payments.
Who should I contact if I have questions about a recent payment or purchase?
MySchoolAccount.com is a portal for you to view payments, purchases and transactions. All questions concerning online transactions should be directed to the La Reina food service department. However, a deposit history report is available should the inquiry be related to deposit information details
Can I make payments to multiple children’s accounts with one payment?
Yes. You will need to enter a specific payment amount for each child.
How do I find out what my child has been buying for lunch?
Once logged into the site, click the “Manage Students” button or menu bar option. When this section is displayed, click the “View History” link next to the account that you’d like to examine.
Can I receive an email when my child’s account balance is low?
Yes. You can establish an account balance notification threshold for each child. Once the account balance falls below the established amount, MySchoolAccount.com will automatically send you an email notice.
Where do I get my student's ID number?
A Student ID number can be located on your daughter’s portal.
I forgot my password. How can I get my password?
Click the Forgot Password? link in the MySchoolAccount.com login page. Enter the e-mail address you used when you created your MySchoolAccount.com account and click Retrieve Password. Your password will be e-mailed to you.
Why am I being told that I’m using an ‘iframe’ and the login is disabled?
A 3rd party toolbar such as Yahoo!, Google, etc. will often utilize an iframe in their programming. We ONLY allow secure communication of parent and student data to and from the website. For this reason, all browser toolbars such as these (and including others) should be disabled prior to logging into MySchoolAccount.
What happens to the money in my child’s account at the end of the school year?
The balances will automatically roll over to the next school year. If however, your student is graduating or changing schools, La Reina will provide a refund. Contact our food service program directly to inquire about how we handle the refund process. In addition, if your student will be continuing next year, but you’d still like a refund, you will need to check with the school to inquire about our policies.